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Denis Tom

Denis Tom

Denis Tom is a coach, futurist and strategic advisor with over 30 years of technology leadership. He enjoys working with organizations and individuals to lead with authentic purpose, yielding optimal performance and creativity. He has led award winning organizations in tech, publishing, entertainment, financial, nonprofit and service industries. Currently, Denis is a committee member for training and development of cybersecurity professionals at the New York Metro Chapter of ISACA.
Stories by Denis Tom
IT teams battle vague tickets daily. Fix it through culture change, smart forms, gentle training, and leadership modeling clarity over punishment.
IT Careers
How to handle vague and incomplete support tickets
Denis Tom
Every IT department has them—the chronic offenders who submit tickets that could double as haikus. "It's broken." "Need access." "Computer...
Business recovery after a data breach is easier to talk about if you start with the facts.
Security
How many companies really shut down after a data breach?
Denis Tom
This article is part of Spiceworks' Recalibrating Risk Tolerance series investigating the contemporary landscape of cybersecurity risk. You can follow...
You don't have to burn out your support team with after hours tickets.
IT Life
Handle after-hours tickets without burning out your team
Denis Tom
Managing after-hours IT tickets is one of those problems that separates sustainable teams from ones hemorrhaging talent. The numbers tell...
Deploying Wi-Fi 7 means a new approach to security and compliance.
IT Networking
What Wi-Fi 7 means for security, compliance, and IT policy
Denis Tom
If you're managing an enterprise network in 2025, you’ll need to understand how Wi-Fi 7 fundamentally affects how your security...
Wi-Fi 7 will matter in high bandwidth environments where connection uptime is critical.
IT Hardware
Wi-Fi 7: Who it’s for and how to manage the upgrade
Denis Tom
If office Wi-Fi has ever reminded you of rush-hour traffic — all those laptops, phones, AR goggles and smart lightbulbs...
Wi-Fi 7 is a huge leap forward for wireless networking technology.
IT Hardware
Wi-Fi 7: Here’s what it’s all about
Denis Tom
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