Telephony

Extron teams up with GoToMeeting to integrate audio and visual solutions while Barix unveils new SIP audio endpoint to expand...

Windstreams Live chat functionality will enable the organizations to address call and chat queries simultaneously and effectively.

Virtual agents can change the face of customer support in contact centers and help navigate the new normal by supporting...

Raju Vegesna, Chief Evangelist at Zoho, shares 5 ways chatbots deliver a slew of workflow-related benefits to organizations.

The far-reaching nature of the crisis means IT leaders now have a case to lead the shift to cognitive contact...

VoIP is defined as a set of hardware and software tools that transmits voice phone calls through an internet connection...