Telephony

The crisis has shifted the CCaaS buying landscape and fast-forwarded tech priorities like AI and automation. Check out key trends...

COVID-19 meant that if your company wasnt already operating in the cloud, you may have been at a big disadvantage...

Genesys Cloud powers cloud contact center migration for SITA Global Services, enables the leading IT provider for the airport industry...

Cloud contact center or cloud telephony is a unified solution that empowers businesses with the capability to centralize their customer...

Check out how Intermedias leading cloud contact center solution helps L.A. County DHS cut back broken appointments rate by 21percnt...

With consistent technological advancements resulting in a plethora of benefits, its clear why the VoIP market is still growing and...