Telephony News and Insights - Spiceworks Collaboration

Vasili Triant, COO of UJET, talks about how the collaboration industry will evolve in the post-pandemic era.

Telephony

Cloud Alone Is Not Enough. The Path to Growth Lies in ‘Hyper-Elasticity’

Vasili Triant, the COO of UJET, describes how the contact center industry has evolved and why hyper-elasticity is the mantra...

Five9 Clocks 33% Revenue Growth in 2020 with several acquisitions and partnerships.

Telephony

Five9 Clocks 33% Revenue Growth in 2020, Boasts 6.3% Contact Center Market Share

Surobhi Banerjee

Contact center solutions provider Five9 clocked a record revenue of $435m in 2020, thanks to the acquisitions of Interference Solutions...

Telephony

Why You Need To Go Beyond the Cloud To Meet Customers Where They Are

The pandemic sped up digital transformation for many industries. As organizations strive towards improving the customer experience, they must prioritize...

A girl talking to a customer on headphones

Telephony

Contact Center vs. Call Center: What’s the Difference?

The difference between contact centers and call centers is much more than the channel of service. We discuss how the...

Telephony

Why Intelligent Automation, And Not AI Drives Contact Center Efficiency

Intelligent Automation tools like chatbots, RPA, and productivity apps are essential for enhancing customer experience. Read more to learn why...

Telephony

How Natural Language Understanding (NLU) Helps Derive Accurate Insights From Customer Interactions

Natural Language Understanding (NLU) can help businesses derive actionable insights from customer interactions by removing bias and errors. Read more...