Rebecca Jones

General Manager, Mosaicx

Rebecca Jones is general manager of Mosaicx. In her career of more than 25 years, she has held a broad range of operations executive roles focused on growing businesses, people, and profit margins. She also serves as a member of the board for the Families for Effective Autism Treatment (FEAT) of Louisville, Kentucky.

Stories by Rebecca Jones

Future of Work

How Can Conversational AI Help Leaner HR Teams Manage Work

Rebecca Jones

Learn how AI-enabled tools can help businesses preserve and maximize existing resources and talent.

Artificial Intelligence

Avoid “Flightmares” with AI-enabled Virtual Agents

Rebecca Jones

Cloud-based and AI-enabled technologies have the potential to increase the operational efficiency of contact centers through innovative and automated support.

Telephony

How to Manage Agent Shortages and Improve CX with Virtual Assistants

Rebecca Jones

Labor-skill shortages eat into a company’s ability to maintain regular business hours and deliver on customer needs. AI-enabled virtual assistants...