Franchise operators are experiencing a multitude of economic challenges, with labor shortages and historically high turnover topping the list. In this article, Matt Goebel, the founder of Woven, outlines how franchise operators can reduce staff turnover by investing in the right technology to help bolster retention. Goebel provides four steps that help remove unnecessary friction to retain employees, including building an efficient tech stack, enhancing communication, improving onboarding and providing ongoing training.
