Boaz Hecht is the co-founder and CEO of 8Flow.ai, which employs AI and machine learning to streamline operations in large customer support organizations and other enterprise workflows plagued by repetitive tasks. 8Flow empowers support agents with a solution that learns their processes, eliminating manual navigation and data transfers that hinder efficiency. Additionally, it offers valuable analytics to enhance support operations. Boaz's previous role was as VP, Platform at ServiceNow, where he oversaw a 350+ person team responsible for developing and managing ServiceNow's AI Chat/Virtual Agent, Mobile, UX Analytics, and Omnichannel Employee Experience platform.
